Returns (draft)

Status of this draft

A draft. There is no live returns carrier.

While payment is not taken

An order that is still awaiting payment can be cancelled from the operator desk. That is a status change. It is not a card refund, because no card was charged.

Reagents

A finished returns policy will need to say which opened reagents cannot come back. This draft does not invent that list.

How to ask

Use the support form and choose Returns. Quote the order reference.